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Window of opportunity
June 1st 2008

Back in 1986,Pat Cofey, director of Advance Cleaning,was in charge of the UK's biggest window cleaning operation at Lloyds of London. Eager to find safer methods to clean the building, an abseiling demo from an ex-Royal marine led to the firm becoming the UK's original rope access window cleaners

Before the advent of rope access, cleaning the exteriors of tall buildings and hard-to-reach places was precarious and complex. A rudimentary combination of universal beams, scaffolding, dead weights, cradles and a pulley system comprised the basic equipment necessary to access heights and awkward places.

Cleaning operatives would rig up a Bosun's chair and swing from dangerous heights on a one rope system.With no back up system, each cleaner was responsible for his or her own weight – a frightening thought in retrospect. With a proliferation of tall buildings and increasing levels of health and safety legislation, the cleaning industry was crying out for safer,more effective access methods.

In 1986, I was in charge of the biggest window cleaning operation in the UK at Lloyds of London.With thirteen onsite window cleaners and nineteen installed cradles, this was a window cleaning operation on a huge, unprecedented scale.The design of the building resulted in several access issues.Given it was such a high-profile building, keeping it clean was considered fundamental to its success.

The inadequate systems available at the time could encourage unsafe practices and there were some cavalier companies operating in the window cleaning industry. In light of this, I was eager to find safer and more effective methods of window cleaning at height. It was around this time that I met an ex-Royal Marine who had realised some of the potential industrial applications of abseiling.

Abseiling was already being used in industry and engineering – on off-shore oil rigs and similarly inaccessible structures. Speaking to this ex-serviceman,I began to wonder how abseiling could be applied to cleaning at height.We welcomed a demonstration at Lloyds of London and I was immediately impressed by the flexibility and practicality of the systems on show.

At this stage, I was not aware of rope access ever having been used for cleaning at height so when I took the concept to the facilities managers at Lloyds, it was more in hope than expectation.They were actually extremely receptive to the idea, which paved the way for us to develop the system with a view to implementing it on the building.

We did a short course in abseiling and quickly became the UK's first ever rope access window cleaners.

The original system we implemented was based on an extremely basic Australian version of abseiling. From that rudimentary beginning, a highly-complex and extremely effective rope access system for cleaning windows has evolved.

The Industrial Rope Access Trade Association (IRATA) has been pivotal to this evolutionary process and continues to raise standards across all industrial rope access applications. IRATA formed in the late 1980s – around the same time we started abseiling from the roof of Lloyds. Since then a clearly-defined progression for achieving certain standards in rope access – predominantly health and safety related – has developed into a full accreditation system.

As abseiling became increasingly complex and highly-skilled, IRATA kept practitioners up-to-date with developments in the discipline.

The IRATA accreditation system – levels 1, 2 and 3 – soon became the industry standard for abseiling excellence.Today, to become a Level 3 IRATA technician (the highest level) requires years of dedication and many hours of instruction.Advance now has three Level 3 IRATA technicians in house which is unrivalled in the UK cleaning industry.

Advance's level of abseiling expertise was a key factor in being entrusted to clean the top levels of St Mary Axe.This London icon was built to accommodate specialist access equipment for the highest floors.

Before this was fully-functional,we suggested it could be abseiled as an interim measure.

Despite being the most experienced rope access technicians in the industry, we had never attempted anything on this scale previously.To mitigate any potential health and safety issues, I engaged the services of an abseiling expert – Paul Ramsden – to confirm my methodology. I also arranged a meeting with a council Environmental Health officer to ensure everyone was happy with the plan and working together to deliver a safe and effective job.

Once everything was in place, with good weather required we picked an August date, abseiled from the roof of St Mary Axe and cleaned its famous windows. It was a resounding success.This experience proved that rope access window cleaning is efficient, costeffective and really can reach places other cleaning methods can't.

We also clean the highest windows at some of London's biggest department stores.Where this task might once have entailed road closures and cherry-pickers from the pedestrian pavement, rope access cleaning ensured the job was relatively straightforward and extremely cost-effective.

Our experience has taught us that once all other methods are ruled out, rope access is usually the safest and most cost effective access option available – especially when set against cumbersome, expensive and disruptive alternatives like scaffolding.

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