Loch, stock and a beautiful bathroom
June 1st 2007 Providing high quality washroom facilities is vital in creating the
right first impression. PHS explains how the company is helping
with this service in Scotland
They say you never get a second chance to make
a first impression. And for facilities managers,
their chance to make a first impression starts
the moment somebody walks through the doors.Yet
while the front of house areas, receptions, meeting
areas in offices, restaurants, cafes and shop floors are
often seen as the battlegrounds for the hearts and
minds of customers, there is one other area that
customers and visitors see as incredibly important;
the washroom.
"It has always been important but changing
attitudes mean that providing superb washroom
facilities has never been more crucial for both staff
and visitors," says Ian Osborne, MD of PHS
Washrooms."That is why so many business owners
and facilities managers already invest so much time
and energy in making sure that their washroom
facilities are designed and specified to an exceptional
standard.They know they will be judged on these
facilities and they also know that it can be business
critical in terms of attracting and retaining staff as
well as projecting the right image to customers and
other visitors.That means not just providing facilities
that are well designed and specified but also well
maintained, 24 hours a day, 7 days a week."
It's certainly an issue close to the heart of Rory
Cameron, owner of the Clansman Hotel, the only
hotel on the banks of Loch Ness in the heart of the
Great Glen."Because of our location,we're closely tied
to the tourist industry around the Loch," he says."So
we have to see ourselves as ambassadors for the
region as well as for ourselves as a business.We know
that people will judge us on certain important parts
of the facilities we offer and we pride ourselves on the
total experience they have here and know that the
washrooms are an important part of this."
So important, in fact, that the hotel won Loo of the
Year Award last year in the national hospitality
category."We're very proud of the award," says Rory.
"It's prominent on our website because we know how
much this matters to everybody and especially to
new visitors to the Hotel. It's testament to the hard
work we've put into developing the Hotel and also to
the services offered by the suppliers with whom we
work, including PHS.We're delighted that they are
able to offer us the back-up we need, especially given
that we are in such a seemingly remote location.Their
ability to deliver on a genuinely national basis is
incredibly important to us."
PHS supplies the Loch Ness Clansman Hotel with a
range of products from its exclusive Platinum range
including hand dryers, soap dispensers and vending
machines all backed up by the PHS 24-7 Priority
service package.The new service is suitable for the
hotel because it offers a helpline connected to PHS's
nationwide network of depots which allow the firm to
promise to carry out a free emergency service or
repair by the next working day (Monday to Saturday)
on all non-electrical items. For electrical items PHS
says it will be onsite to deal with the problem within
two working days.
"It's increasingly essential for firms to be able to
offer this kind of service,"explains PHS Washrooms
MD Ian Osborne."We understand that our clients
need to ensure that the facilities they provide to their
own customers and employees are always in perfect
working order."
For further details on the PHS range of washroom
products, please call
the number below. More articles from PHS Washrooms: | 
