Keeps track of service levels
February 1st 2008

Mustang Hygiene has launched a monitoring solution that is designed to deliver a more accountable washroom and hygiene service to clients.

Powered by Service Accent, one of a new generation of service management solutions, it provides organisations with proof of service that reduces the need to check every task has been completed and ensures that contracts meet agreed service levels.

Paul Downes, managing director, says that clients will be able to keep track of the level of service provided and ensure that their washroom facilities are consistently maintained to the highest quality standards.

Supplied by VCi, Service Accent generates barcodes that are fixed to all hygiene units, from sani-bins and soap dispensers to vending machines.

It also automatically produces work schedules that are sent direct to the rugged Intermec PDAs with built-in scanners carried by each engineer.

After completing each task, the engineer scans the barcode to automatically update the central system.When all tasks have been completed and signed off, the client receives an electronic proof of acceptance detailing all work carried out.

This enables the successful delivery of services under a client's contract to be tracked from initial scheduling generation through to job completion.